Help Desk

C Systems Global offers comprehensive Help Desk and Support Services. Our help desk operates from 8 a.m. to 8 p.m. Eastern time with after hours and weekend support available on an as-needed basis.

We utilize a robust service ticketing and customer portal, keeping track of all service issues based on status and priority. Customer service issues are handled by phone, email, or web submission. Clients have access to:

  • Unified dashboard view of service tickets and their status
  • Issues can be categorized and prioritized based on product/application types
  • Update existing Service Tickets with additional information
  • Access to client’s own knowledge base

Our Help Desk consultants are in most cases fully equipped to address issues without having to escalate the service ticket. You can be assured of superior technical expertise, diagnostic skills, and iMIS expertise. We want to be your first point of contact for:

  • General troubleshooting for desktops and servers
  • Troubleshooting websites
  • Report development and support
  • Evaluation of your iMIS processes to achieve your business goals
  • SQL server admin and support
  • Support for all iMIS applications
  • Remote training sessions to help you better use your iMIS applications