Help Desk

C Systems Global offers comprehensive Help Desk and support services 24 x 7 x 365 for our clients. Our help desk staff are available from 8 am to 8 pm (Eastern) with after hours and weekend support available on an as-needed basis. You can be assured of superior technical, diagnostic, and iMIS expertise when requesting support from C Systems’ Help Desk. We want to be your first point of contact for:

  • General troubleshooting for desktops and servers
  • Troubleshooting websites
  • Report development and support
  • Evaluation of your iMIS processes to achieve your business goals
  • SQL server admin and support
  • Support for all iMIS applications
  • Remote training sessions to help you better use your iMIS applications
  • Etouches configuration support
  • Connect integration support

Customer issues are handled by phone, email, or web submission via our dedicated customer portal. Using the web portal, clients have access to:

  • Unified dashboard view of service tickets and their status
  • Issues can be categorized and prioritized based on product/application types
  • Update existing Service Tickets with additional information
  • Access to client’s own knowledge base

E-mail us at to get set-up with your login details.

While using our web-based customer portal is the quickest and easiest way to submit an issue, you can also contact our support team via email at or by phone at:
UK & EU: +44 0330 223 2797
USA, Canada & Australia: +1 866 687 8729