1. We accept our individual and team responsibilities and we meet our commitments.
  2. We take responsibility for our performance in all of our decisions and actions. When we make mistakes; admit and accept responsibility, fix them fast.
  3. We communicate without fear; openly, honestly and frequently giving the "right" answer even if it is unpopular.
  4. We do what we say; we do it fairly demonstrating honesty and always billing the clients truthfully.
  5. We are dedicated to satisfying customer needs and honoring commitments that we have made to them.
  6. We build trust, not by telling the customer what they want to hear, but by telling them what they need to hear and what solutions would best suit their specific situation. It's what you need.