C Systems Newsletter

Spring Cleaning

June 13, 2019

In this issue of the C Systems Global Newsletter, we will focus on cleaning house, your iMIS data house that is! We are taking our own advice too and did a little spring cleaning on our newsletter layout. Now you can see front and center what is in each issue with the handy table of contents, as well as important news from the C team. We will be spotlighting things like new products, upcoming webinars, and where you can find us at upcoming events!

Speaking of upcoming events, we will be exhibiting at the ASAE Annual Meeting on August 10 - 13, 2019, in Columbus, OH. If you are planning to attend be sure to stop by and enter to win a Roomba automatic vacuum in honor of this spring cleaning edition! 

In addition to our Roomba drawing at ASAE, we have another prize giveaway running today through July 5, 2019, to help us name our mascot (see NiUG Austin recap article for pictures of the C Monkey). View the contest rules below for your chance to win and get recognized for naming that monkey! 

We want to hear from you!

Participate in our social media contest for a chance to win a $50 Amazon gift card. You could use it to buy your own cleaning supplies (maybe a Roomba?) or whatever you prefer. Just follow these two simple steps:

  1. Like or follow us on social media, Twitter, LinkedIn, Instagram, or Facebook, (up to 4 chances to win)!
  2. Submit your name idea on our "Name That Monkey" post by July 5, 2019! 

Let RiSE Help You Keep That Data in Order

When it’s time to do some spring cleaning on your iMIS data, RiSE can help with the ‘Resolve Duplicates’ button. You’ll find it on the customer profile page of the staff site. Click it to view contact and demographic data on the selected record; select a contact record to merge with to view the same fields side by side with the first record, so you can decide whether to merge the two records and which one you want to keep. Missing data from the deleted record is moved to the retained record, along with credentials, registration, sales, and other history and details. If you are licensed for Contact Merge “Plus,” RiSE can also help you identify potential duplicates on a scheduled or on-demand basis.



Let RiSE Help You Keep That Data In Order

When it’s time to do some spring cleaning on your iMIS data, RiSE can help with the ‘Resolve Duplicates’ button. You’ll find it on the customer profile page of the staff site.
Read More...Read More...

Clear a Path to Your Change Log

If you’ve been working with user-defined fields in the iMIS desktop for a while, you probably know that changes to single instance fields can be tracked in the change log if they’ve been added to the log fields list under Customer Setup - Change Logging in the system setup. If you are now starting to make the switch to using panel data fields in the staff site, don’t be fooled by the lack of a similar place to set up logging. In RiSE, you define the property when you create or edit it in the panel designer. If you enable a property (field) with the ‘log all changes’ checkbox, all changes to the field can be seen in the change history section of the History tab on the contact profile. You can even go a step further and add properties for CreatedByUserKey, CreatedOn, UpdatedByUserKey, and UpdatedOn, which can be set to auto-populate any time a panel source is updated.


Clear a Path to Your Change Log

If you are now starting to make the switch from user-defined fields to using panel data fields in the staff site, don’t be fooled by the lack of a similar place to set up and view change logs!
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ASI Error Log Files Can Help

My iMIS crashed! What should I do first? As you are working in iMIS, you may come across an error message that will stop iMIS from working. Before opening a service ticket find this file: asi{Today’s Date}.txt. These files will be very helpful and it is necessary if we have to open a Service ticket with ASI. There are two ways to find this file:

 

  1. Go to Start > Run on the computer running the Desktop client. Type %TEMP%/asiTemp and then click OK to open an Explorer window with the temp directory opened. If that does not work, use the next process:
  2. Go File Explorer
    1. Go to C:\Users\{Enter your Windows Username here}\AppData\Local\Temp\asiTemp\

 

You can attach the .txt file to your email to ASI TechSupport or to the C Systems HelpDesk.

ASI Error Log Files Can Help

My iMIS crashed! What should I do first? As you are working in iMIS, you may come across an error message that will stop iMIS from working.
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Crystal Report "ERROR" Message

Are you trying to run a Crystal report and you receive this instead:


Or just the informative “Error” message. iMIS doesn’t always play nice with Crystal so keep this in mind:

  • Do all of your sorting in Crystal. Do not add additional fields or Sort fields in Report specs >> Options
  • Make sure that all fields found in Report Specs >> Parameters >> Crystal Params are actually fields being used in the Report
  • And last but not least if you receive an error that it cannot find the report, trust it.  Go to Windows Explorer and make sure you have access to the folder and the crystal report is available in that folder.

Please send a screenshot of this error if you need assistance troubleshooting to ASI TechSupport or to the C Systems HelpDesk.

The Dreaded Crystal Reports ERROR Message

Are you trying to run a Crystal report and you receive an error message instead?
Read More...Read More...

Your Printer Ink is Low and Causing iMIS Errors

Has this ever happened to you?  You log into iMIS Desktop, as you had just done the day prior, and all of the sudden you get the dreaded “Omnis7.exe has stopped working” error, with the only viable available option being to close the program.  This usually happens with the MANAGER or other shared accounts, or if you logged into iMIS Desktop as yourself from someone else’s workstation.

The problem is that iMIS stores your Printer Destination in the database when you log in, usually setting it to the printer that is set as default on whichever workstation was last used.  Seems like a fairly easy problem to resolve, but it isn’t.

Sure, if you go under File > Printer Destination from the iMIS Desktop login screen, it appears you can change the setting to the appropriate printer. But that’s merely a prop!  Without being logged in, the workstation doesn’t know which User Account to use for the new printer destination setting, so the annoying problem just recurs.

To resolve this, someone with access to Microsoft SQL, such as your IT services group and/or iMIS Authorized Solution Provider (AiSP aka someone like C Systems), needs to run this little script below within the appropriate iMIS database:

update Users
set PrinterDest = ‘’
where UserID = ‘MANAGER’

If the problem is happening with an account other than MANAGER, enter the Login Name for that account on the UserID = line above.

Once the previous setting is cleared from the Users table, you will be able to login using that account without error.  

 

Your Printer Ink Is Low & Causing iMIS Errors

Has this ever happened to you? You log into iMIS Desktop, as you had just done the day prior, and all of the sudden you get the dreaded “Omnis7.exe has stopped working” error, with the only viable available option being to close the program.
Read More...Read More...

2019 NiUG Austin Conference Recap

Howdy! For those of you that we got to visit with at the recent 2019 NiUG Austin Conference on May 15 - 17, 2019, we are so grateful for the conversations, learning, and fun we shared with you. Thank you again for visiting our booth, attending our client happy hour event, and attending our sessions! For those of you that  were not able to attend and learn about the latest iMIS trends and how to make them work for your organization, don't fret, we've got your back! C Systems Global is developing a series of webinars that will take place during the rest of 2019, to showcase the iMIS expertise of our staff and provide you with some iMIS best practices, tips and tricks, and even some guidance to keep that data clean! 


First up, will be a webinar version of the session, Stephanie Tisch, Director Global Marketing & Communications, C Systems Global, presented on Branding iMIS Out-of the-Box Templates during NiUG Austin. Click here to register for this free webinar on June 26, 2019 at 11 am ET! 

John Nicoletta, Senior Application Consultant, C Systems Global also presented at NiUG last month, with Keith Williams, iMIS Administrator, American Association for Marriage and Family Therapists, on SSRS and the Future of Reports in iMIS. This session was a hit among NiUG attendees, read what some of them had to say: 

  • "I really appreciated the step-by-step instructions!"
  • “Good class and the instructors were personable and very knowledgeable!”
  • “Session was great, wish it could have been longer!”

Don't miss John presenting this very same topic for our webinar on September 19, 2019 at 11 am ET, click here to register

During the 2019 NiUG Austin Conference, C Systems Global had a booth where we promoted our NEW Connect for Call Center product that integrates with IMIS that makes it easy for you to deliver better membership and customer service!  If you are interested in viewing a demo of this product, click here. In addition, we also brought along our C Monkey to promote our Connect for MailChimp product that also integrates with the iMIS staff site environment, to make emailing your contacts a breeze! If you want to learn more about these products, please send us a note to info@csystemsglobal.com or call us at (732) 548-6100

We were also giving away a chance to win an Amazon Echo to anyone that visited our booth and dropped their card! The 2019 NiUG Austin Conference winner was, Chinonso Orekie, IT Manager, Commonwealth Parliamentary Association. Congratulations Chinonso! Be sure to find us at upcoming events for your chance to win a great prize! 

Thanks again for those that were there for spending your time with us and we hope to see more of you at an upcoming event! Enjoy some pictures below from the 2019 NiUG Austin Conference. 

Keith Perigo, Account Manager, C Systems Global & the C Monkey! 
Keith Perigo, Account Manager, C Systems Global & the C Monkey!



 Michele Morgan, Executive Director, NiUG and Chinonso accepting his Amazon Echo prize from C Systems Global!


Pictured left: Chinonso (our Amazon Echo winner) enjoying an evening out in Austin and posing for some #monkeybombs pictures for us to post to social media!
Pictured right: In true "keep it weird Austin" spirit, the banana bouncer at the Wonder Bar in Austin, had to snap a #monkeybomb for himself! 


Cassandra Strawn (left), California Special Districts Association, Brigitte Gauthier (center), Canadian Dental Hygienists Association, and Stephanie Tisch (right), C Systems Global enjoying an evening out in Austin at Topgolf with some more #monkeybombs! 


Trevor Trudelle (pictured left) and Mike Tomassini (pictured right) with the United States Professional Tennis Association... having fun slinging that famous C Monkey around at the C Systems Global Client Happy Hour during the 2019 NiUG Austin Conference!

2019 NiUG Austin Conference Recap

Howdy! We are so grateful for the conversations, learning, and fun we shared with those of you that attended the conference last month. If you were not able to attend, don't fret, we've got your back with a series of upcoming webinars!
Read More...Read More...