In addition to C Systems Help Desk, Databank offers 24 X 7 U.S. based, premium support is standard for every Databank Hosting customer.
No matter the time of the day, your call will always be answered right away by one of their experienced engineers. They are on hand and
on-site 24 X 7, 365 days a year—including holidays—so you never have to wait. Their service, support and availability mean less risk and less headaches.
Databank's process is different and designed to save you time and money.
Databank's process is different than most hosting companies:
- Databank detects and resolves issues.
- If it's code, they will contact you, the client, or C Systems - your choice.
- They'll let you know what the problem was and how they fixed it.
- And Databank will always help and advise how to avoid the problem in the future!
And finally, Databank provides a customer portal. They believe in complete transparency. Via the Databank support portal, see stats, trends, alarms, events, incidents, attacks, backups, including compliance and audit support.