Connect Call Center

C Systems Global has leveraged Amazon Connect, the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Connect Call Center is a self-service, cloud-based contact center service that makes it easy for you to deliver better membership and customer service at a lower cost.

 

Recording Agenda

  • Introduction
  • Demonstration
  • How does it work?
  • What's Next?

Recorded on April 4th, 2019 by Jeremy Wilson, Managing Director, C Systems UK.

More Information

  • Scalable, Simple, Reliable
  • 100% cloud based and iMIS Cloud Friendly
  • Use client data and iMIS to anticipate questions before they're asked
  • Dynamic Contact Flows delivered naturally and personalized to your iMIS data
  • Both inbound and outbound calling
  • The same technology that powers Alexa
  • Part of the broader AWS Ecosystem
  • Pay as you go pricing allows you to scale up and down

Want to know more?
Ask us about Connect Call Center
available now from C Systems Global