C Systems Global offers comprehensive Help Desk and support services 24 x 7 x 365 for our clients. Our help desk staff are available from 8 am to 8 pm (Eastern) with after hours and weekend support available on an as-needed basis. You can be assured of superior technical, diagnostic, and iMIS expertise when requesting support from C Systems’ Help Desk. We want to be your first point of contact for:
- General troubleshooting for desktops and servers
- Troubleshooting websites
- Report development and support
- Evaluation of your iMIS processes to achieve your business goals
- SQL server admin and support
- Support for all iMIS applications
- Remote training sessions to help you better use your iMIS applications
- Etouches configuration support
- Connect integration support
Customer issues are handled by phone, email, or web submission via our dedicated customer portal. Using the web portal, clients have access to:
- Unified dashboard view of service tickets and their status
- Issues can be categorized and prioritized based on product/application types
- Update existing Service Tickets with additional information
- Access to client’s own knowledge base
E-mail us at support@csystemsglobal.com to get set-up with your login details.
While using our web-based customer portal is the quickest and easiest way to submit an issue, you can also contact our support team via email at support@csystemsglobal.com or by phone at:
UK & EU: +44 0330 223 2797
USA, Canada & Australia: +1 866 687 8729